Refund Policy

1. Refund Eligibility

At Halismate, refunds are issued under specific conditions to safeguard customer satisfaction. You may be eligible for a full or partial refund if:

• Your ordered item arrives damaged, defective, or misprinted.
• You receive an incorrect product, size, or variant from what was ordered.
• Your order is canceled prior to processing and dispatch.

2. Order Cancellations

Orders can be canceled for a full refund within 12 hours of placement or before the order enters dispatch processing. Once an order has shipped, it cannot be canceled and must follow our standard return process.

3. Processing Timelines & Payout Method

Once an eligible return or cancellation is confirmed:

• Refunds will be credited to your original payment method (Credit/Debit Card, UPI, or Net Banking).
• Please allow 5 to 7 business days for the refunded amount to credited in your account statement.
• For Cash on Delivery (COD) orders, refunds will be credited via UPI or Direct Bank Transfer upon customer verification.

4. Non-Refundable Scenarios

Refunds will not be issued in the following circumstances:

• Delay in delivery due to incorrect or incomplete shipping address provided by the customer.
• Items returned showing signs of wear, washing, alteration, or intentional damage.
• Refund requests raised after 7 days of package delivery.